What do Tuberculosis Patients says about Health System responsiveness? (A study in Sistan region; South East of Iran)

Fatemeh Setoodezadeh,

Published on: 2020-03-27

Abstract

Introduction: Responsiveness is the ability of the health system to meet the non-medical but rational expectations of people that is one of the goals of the World Health Organization, it can use to evaluate the health system performance. In recent years, TB still remains a major health problem worldwide with 1.2 million deaths. So this study assessed the responsiveness of the health system in TB patients.
Materials and Methods: A cross-sectional and retrospective study was conducted by applying a WHO standard questionnaire in 2018 and 90 patients were interviewed. Data were analyzed by SPSS software using frequency, percentage, and chi-square tests.
Results: Dignity (91%) and Prompt attention (88%), Confidently (82%) were very important domains from the patient’s view. The best performance of responsiveness in inpatient and outpatient was Dignity and Communication. There was a statistically significant difference between the score of responsiveness in the outpatient and the demographic variables of age, sex, and location. (p<0.05).
Conclusion: Despite the importance of all domains, Confidentiality was one of the domains that were extremely important to patients; So as results showed because satisfaction and treatment of these patients are important, it may be possible to ask the health care provider to Provide private conditions for patients and maintaining the dignity to improve the performance and productivity of health care system.

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