Independent Quality Estimation of Social Services: Rendering to Patients and Invalids View PDF

Abstract

At present the development of technologies and forms of independent estimation of social services to persons who need them becomes a very important moment in the system of population’s social support. Standards of services, systems of licensing and accreditation were worked out in the world for it. In some countries special inspections, commissions and councils act for quality control of social services which are rendered to population. Their functioning is directed at the detection and correction of problems which clients of social service’ establishments meet with at services’ receiving by them. During last years the system of public control was formed also in Russia, and it was called – independent quality estimation of social services’ rendering. It is a rather new phenomenon for the system of Russian social work. Its formation is connected with administrative reforms in Russia, introduction of innovations into the social sphere, concentration of bodies’ of power attention on the quality of services rendered by the state, first of all, to patients and invalids. At present estimation criteria of social services became clear in Russia. Now it is possible to compare the efficiency of functioning of similar social service establishments. Because of the specific character of Russian social organizations’ functioning and demands to the process of services’ rendering to citizens, it is taken to consider that, their estimation should be conducted in establishments from separate social spheres by composing ratings. We see the result of such independent estimation in Russia now. It is open information about the results of estimation. It helps to conduct the correction of the process of vulnerable categories of citizens’ social service.

Keywords

Social services; Estimation of quality; Independent examination; Public control; Patients; Invalids Subscription required